Workplace Readiness 101 - Lesson 7 Knowledge Check

What is a misunderstanding at work?

• When an employee forgets to come in to work for their shift.

• When a customer leaves an angry message on the phone.

• When a message gets mixed up between coworkers.

When misunderstandings happen in the workplace, which of the following is true?

• It is always your fault.

• It is always the other person’s fault.

• Both people are responsible.

What is one key to avoiding misunderstandings?

• Ask questions to be sure you understand completely.

• Avoid talking to coworkers.

• Avoid talking to customers on the phone.

When a misunderstanding happens, it is important to do what?

• Walk away for the situation.

• Tell your coworker that the misunderstanding is their fault.

• Stay calm so that you can help clear-up the misunderstanding.

Misunderstandings at work usually happen because the communication wasn’t clear. Which of the following is the wrong way to deal with a misunderstanding with a coworker?

• Write down what you are trying to say so that you can share it with your coworker.

• Gossip about the problem with other coworkers.

• Point to something or draw a picture to explain what you are trying to say.

Good communication skills reduce potential workplace _____

• Harmony

• Compatibility

• Conflict

• Consistency

For effective communication to occur, you can’t be afraid to admit you didn’t understand someone.

• True

• False

Good communication at work means saying everything on your mind and doing most of the talking.

• True

• False

In the workplace, you will most likely need to be able to effectively communicate with your co-workers, vendors, and customers.

• True

• False