Communication Skills Quiz

When someone is practicing active listening, what should they primarily focus on during the conversation?

• Planning their response while the other person is talking

• Paying close attention to the speaker's words and body language

• Frequently interrupting to ask questions

• Thinking about other tasks they need to complete

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DOK Level 2: Skill/Concept

Which of the following is an example of nonverbal communication?

• Writing an email

• Speaking on the phone

• Using hand gestures while talking

• Listening to a podcast

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DOK Level 2: Skill/Concept

In a discussion, paraphrasing the speaker's words is an effective technique for:

• Demonstrating active listening

• Winning the argument

• Changing the subject quickly

• Decreasing the speaker's confidence

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DOK Level 2: Skill/Concept

Which technique is effective for resolving a conflict?

• Ignoring the other person’s viewpoint

• Increasing the volume of your voice

• Acknowledging the other person's feelings

• Using technical jargon to confuse the other party

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DOK Level 2: Skill/Concept

Eye contact during a conversation is important because it:

• Helps to distract the other person

• Indicates that you are not interested in the conversation

• Signals attentiveness and interest

• Is considered impolite in many cultures

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DOK Level 2: Skill/Concept

Which of the following is NOT a characteristic of active listening?

• Nodding and using small verbal comments like "yes" and "uh-huh"

• Maintaining eye contact

• Frequently checking your phone

• Asking clarifying questions

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DOK Level 2: Skill/Concept

When trying to resolve a conflict, it is important to:

• Focus on personal attacks

• Speak loudly to establish dominance

• Use "I" statements to express your feelings

• Avoid discussing the issue at hand

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DOK Level 2: Skill/Concept

Which of the following best describes the role of body language in communication?

• It is irrelevant to the message being conveyed

• It can contradict the spoken words

• It should be avoided in professional settings

• It is less important than the tone of voice

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DOK Level 2: Skill/Concept

To effectively listen to someone, you should:

• Interrupt to give advice

• Focus solely on forming a rebuttal

• Ignore nonverbal cues

• Summarize what has been said to ensure understanding

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DOK Level 2: Skill/Concept

In conflict resolution, the technique of "reframing" is used to:

• Repeat the same argument until the other party agrees

• Change the way a situation is viewed to find common ground

• Ignore the main issues and focus on minor details

• Increase the emotional intensity of the discussion

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DOK Level 2: Skill/Concept