What does the B stand for in SBI?

• Bryan

• Be present

• Behavior

• Backslide

Which tool would you use when?... Your Assistant Manager flawlessly handled a guest concern.

• Goal Setting

• Redirect

• Praise

Which tool would you use when?... You have a new Team Member who doesn't know how to spend their time.

• Goal Setting

• Redirect

• Praise

What's another term for positive feedback?

• Powerball

• Pull-up

• Positron

• Praise

What does the "S" stand for in SBI?

• Situation

• Stephen

• Satisfy

• Super

Which tool would you use when?... You are working on a busy shift and notice the bathrooms are very dirty.

• Goal Setting

• Redirect

• Praise

Which tool would you use when?... You notice a Team Member doing homework on the job.

• Goal Setting

• Redirect

• Praise

Which tool would you use when?... A guest takes time to speak to you about a Team Member who exceeded expectations.

• Goal Setting

• Redirect

• Praise

What's another name for negative feedback?

• Redirect

• Punish

• Critique

• Shame

Which tool would you use when?... You are delegating the changing of the posters to an experienced employee.

• Goal Setting

• Redirect

• Praise