______ is the process the receiver goes through in trying to create and send a message.

• Encoding

• Decoding

• Evaluative feedback

• Descriptive feedback

Breakdowns in communication often occur due to inaccurate encoding and decoding because we use our own background and experience which is also referred to as:______.

• Noise

• Channel richness

• Frame of Reference

• Distorted feedback

If I justify my act based on the fact that other people have done far worse, I have fallen for which ethics trap?

• The trap of relative filth

• The trap of self-deception

• The trap of necessity

• The trap of rationalization

Your text defines "horizontal communication" as

• Messages that flow from managers and supervisors to subordinates.

• Messages that flow from subordinates to supervisors and managers.

• Messages that flow along the official paths prescribed by the chain of command.

• Messages that flow between persons of the same rank or position.

The central principle of this theory rests on the idea that the whole is more than the sum of its parts.

• Systems Theory

• Theory Y

• Systems theory

• Theory Z

This organizational model believes in motivating employees with awards, money and working with people they like.

• Traditional/Classical

• Human Resources

• Human Relations

• Systems/Contingency

Which of the following statements is most likely to express the opinions of the Traditional/Classical model?

• "Employees are more productive if they feel appreciated and content."

• "To feel secure, employees need and want structure."

• Both are correct

• None of the above

Which of the following is a characteristic of A-type conflict?

• During A-type conflict, members tend to give and receive lots of feedback.

• People often get angry due to their emotional attachment to the issues.

• A-type conflict tends to occur when group members are emotionally detached from the topic.

• Team members are open to serious debate and disagreements.

Which of the following is a description of messages in high-context cultures?

• Messages are clearly spelled out—that is, they are direct and explicit.

• The person’s gestures, facial expressions, and status are considered to be of major importance.

• It is the speaker’s responsibility to make sure the meaning is provided by the words.

• It is the speaker’s responsibility to make sure the message is well organized and structured.

Which statement is true regarding maintaining interpersonal relationships in the workplace?

• The key to success for technology-driven organizations is based on the number of messages sent.

• Strong manager-employee relationships depend on avoiding disagreement.

• Interpersonal relationships are less important in multiunit and virtual organizations.

• Strong manager-employee relationships depend on praise, understanding and trust.