IT System Maintenance Quiz

What type of maintenance involves checking operating system updates every day?

• Organisational maintenance

• Printer maintenance

• Hardware maintenance

• Software maintenance

Answer explanation

Checking operating system updates daily falls under software maintenance, which involves ensuring the software is up-to-date and functioning properly.

Which maintenance type is scheduled to have application updates checked at least once a week?

• Reactive maintenance

• Adaptive maintenance

• Preventative maintenance

• Perfective maintenance

Answer explanation

Preventative maintenance is scheduled to have application updates checked at least once a week, making it the correct choice.

What should be included in a preventative maintenance schedule?

• Dates and times only

• Maintenance location and personnel

• Only critical system checks

• Software updates

Answer explanation

Maintenance location and personnel should be included in a preventative maintenance schedule to ensure proper organization and accountability.

What is a critical aspect to check in hardware maintenance for high-end workstations?

• System logs and CMOS POST results

• Keyboard cleanliness

• Ink levels in printers

• Application performance

Answer explanation

System logs and CMOS POST results are critical aspects to check in hardware maintenance for high-end workstations as they provide valuable diagnostic information.

What does a Service Level Agreement often involve?

• A fixed number of maintenance visits

• Agreed support level for equipment

• Unlimited software updates

• Scheduled training sessions

Answer explanation

A Service Level Agreement often involves an agreed support level for equipment, ensuring specific levels of assistance and maintenance for the equipment covered by the agreement.

Which type of maintenance includes tasks like replacing toner cartridges and aligning print heads?

• Printer maintenance

• Hardware maintenance

• Organisational maintenance

• Software maintenance

Answer explanation

Tasks like replacing toner cartridges and aligning print heads fall under printer maintenance, making it the correct choice.

What is the primary purpose of preventative software maintenance?

• To prevent the occurrence of software issues

• To enhance existing functionalities

• To fix bugs after they cause system failures

• To adapt to a new operating environment

Answer explanation

The primary purpose of preventative software maintenance is to prevent the occurrence of software issues, ensuring a more stable and reliable system.

Which maintenance activity is scheduled to occur when the computer starts up?

• Full device scan

• Security suite quick scan

• Hardware system check

• Software update check

Answer explanation

The maintenance activity scheduled to occur when the computer starts up is the Security suite quick scan.

What should be recorded in a maintenance schedule?

• The cost of maintenance

• Only the dates of maintenance

• Details like location, personnel, and duration

• The type of maintenance performed

Answer explanation

Details like location, personnel, and duration

What distinguishes critical IT components in terms of organisational maintenance?

• The frequency of maintenance

• Their function in business continuity

• The ease of replacement

• Their cost

Answer explanation

The critical IT components are distinguished in terms of organisational maintenance based on their function in business continuity, ensuring the smooth operation and resilience of the business in case of disruptions.