Search Header Logo

CritSit

Authored by Chang Luu

Other

Professional Development

Used 1+ times

CritSit
AI

AI Actions

Add similar questions

Adjust reading levels

Convert to real-world scenario

Translate activity

More...

    Content View

    Student View

6 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

 

What does CARE stand for?

Communication, Awareness, Resourcefulness, Efficiency

Caring, Advocate, Resourcefulness, Emotion

Consistency, Action, Reliability, Enthusiasm

Communication, Accountability, Resourcefulness, Empathy

2.

MULTIPLE SELECT QUESTION

10 sec • 1 pt

Who will evaluate your case while you are still managing it (retaining case ownership)?

Team Managers

Quality Analysts

Subject Matter Experts (SMEs)/ Shift Leads (SLs)

Trainers

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

When will you receive a VoC (Voice of Customer) analysis?

When I receive 1 - 3-star cases.

Never!

When I receive 4–5-star cases.

When I upset customer.

4.

FILL IN THE BLANK QUESTION

45 sec • 1 pt

CTQ Level 2 Behavior - GDPR Compliance: Failure to use approved scripts when advising .......... in compliance with the General Data Protection Regulation (GDPR)​

5.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

How many closed evaluations would CSM normally receive from QA team each week during Nesting phase?

3

1

2

4

6.

FILL IN THE BLANK QUESTION

45 sec • 1 pt

Short script: As indicated by our records, you ................ for the recording of the calls for this case. Is that ......... still valid?

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?