Professionalism – CompTIA A+ 220-1102

What type of attire is expected in a formally dressed IT organization?

• No specific dress code

• Business casual

• Jeans and T-shirt

• Coat and tie

In a casual IT environment, which attire might be considered normal?

• Casual jeans and T-shirt

• Formal suit

• Tuxedo

• Business suit

How should you address a colleague with a professional title in a work setting?

• Any informal address

• Using their professional title

• By their first name

• With a nickname

What should be avoided to maintain professionalism when solving problems in IT?

• Using technical jargon

• Judgment or insults

• Quick solutions

• All of the above

What is a recommended practice when facing unavoidable work interruptions?

• Ignore the interruptions

• Apologize and explain the situation

• Continue working as if nothing happened

• Blame others

What should you avoid using during a phone call to maintain professionalism?

• Speakerphone

• Headphones

• Mute button

• Video call

What should you do to minimize stress during a significant technical problem?

• Argue to prove your point

• Focus on resolving the issue calmly

• Ignore the client's input

• Increase the pace of work

How often should you update a client about an ongoing issue that takes days to resolve?

• Never, unless asked

• Weekly, even if there's no progress

• Only when the issue is resolved

• Once a month

What is a key ethical responsibility of an IT professional regarding sensitive data?

• Share data with colleagues

• Store data insecurely

• Use data for personal gain

• Maintain confidentiality

How should IT professionals treat the data they have access to?

• As their own property

• With confidentiality and care

• Use for training purposes

• Share with external parties