Total Qualtiy Management

Which of the following is NOT a benefit of good housekeeping?

• Reduced costs

• Increased absenteeism

• Improved safety

• Increased productivity

What is 5s methodology?

• A tool used to measure and improve process performance.

• A method for ensuring customer satisfaction

• A method for organizing a maintaining a clean and orderly workplace

• A quality management tool for identifying and addressing noncomformities

The ________________is a method for clearly indicating where, what. and how many necessary items go where to make the facility more orderly.

• None of the above

• Signboard Strategy

• Painting Strategy

This strategy involves marking off the factory's walking areas ("walkways") from its working areas ("operation areas") using any of the following: divider lines, door range lines, markets for inventory carts, worktables, and tiger marks (yellow & black striped lines)

• Signboard Strategy

• Painting Strategy

• None of the above

Resistance to change is not a challenge that organizations may face when implementing good housekeeping practices.

• True

• False

It is a technique that measures a company’s performance against the best in industry.

• The 5s Why's

• None of the above

• Benchmarking

• Brainstorming

It is a technique in which a group of people share ideas and thoughts in a relaxed atmosphere on various problems in order to stimulate unrestrained collective thinking.

• The 5s Why's

• Benchmarking

• None of the above

• Brainstorming

This process can be facilitated by external experts who will generally speed up the process and help eliminate scoring bias.

• Survey Method

• Award Type Self-Assessment

• Discussion Group Method

It is excellent for measuring employee perceptions of TQM in an organization.

• Survey Method

• Discussion Group Method

• Award Type Self-Assessment

He provides a five-phase guideline for implementing Total Quality Management (TQM)

• Jablonski

• David Garvin

• None of the above

• Deming