Hotel Reception - Joudyan

Music selection should be as per standard and played in the hotel’s public areas (Joudyan) Answer: True / Music can be played in hotel’s public areas (Elaf) Answer: False

• True

• False

According to the time of the day an adjustment to light and music will happen

• True

• False

At all times, telephones set to ring at a minimum volume in the guest reception

• True

• False

When considering the marketing collateral, it is important to have the flyers fanned out or opened on the table

• True

• False

When more than one guest is queuing, waiting guests are acknowledged by the lobby hostess/ guest relations agent and informed that someone will assist them shortly

• True

• False

If a guest is waiting at the reception, they should be acknowledged by

• No One

• Any Colleague from the desk / guest Relations

Guest to be acknowledged within how much time

• 10 Seconds

• 60 Seconds

• 30 Seconds

At least one associate at the reception must be multilingual

• True

• False

All associates should have name tags in Arabic only

• True

• False