IM Chapter 8 and 9

among the fastest growing areas in software investment

• knowledege management systems
• customer relationship management
• supply chain management

the transformation of data into useful information and knowledge requires organizational resources; knowledge is not subject to the law of diminishing returns as are physical assets but instead experiences network effects as its value increases as more people share it

• knowledege is a firm asset
• knowledge has different forms
• knowledge has a location

knowledge can be either tacit or explicit, involves know-how, craft, and skill, involves knowing how to follow procedures, and involves knowing why, not simply when things happen

• knowledege is a firm asset
• knowledge has different forms
• knowledge has a location

knowledge is a cognitive asset involving mental models and maps of individuals and is sticky, situated, and contextual

• knowledege is a firm asset
• knowledge has different forms
• knowledge has a location

knowledge is conditional and is related to context

• knowledege is a firm asset
• knowledge has different forms
• knowledge is situational

process in which orgajnizations gain experience through collection of data, measurement, trial and error, and feedback

• organizational learning
• knowledge
• supply chain management

set of business processes developed in an organization to create, store, transfer, and apply knowledge

• organizational learning
• knowledge
• knowledge management

each stage adds value to raw data and information as they are transformed into usable knowledge

• knowledege management systems
• knowledge management value chain
• supply chain management

documenting tacit and explicit knowledge

• knowledge acquisition
• knowledge storage
• knowledge dissemination

databases, document management systems, role of management

• knowledge acquisition
• knowledge storage
• knowledge dissemination