Learning about conflict resolution

Which of these definitions best explains what conflict resolution is?

• Both conflicting parties sit in a silent room and wait for their minds to connect to reach an agreement.

• It consists of debating and trying to change the other person's opinion.

• Occurs when two or more parties find a peaceful solution to their dispute.

• It's about arguing and using violence if necessary.

One of the strategies of conflict resolution is mediation. A mediator helps settle disputes between two parties. A mediator would be similar to:

• A judge

• A lawyer

• A representative

• A friend

Place the following steps for solving a problem in order: A) Suggest an agreement , B) Breathe deep, C) Listen what the other person says

• A,C,B

• B,C,A

• B,A,C

• C,B,A

When you feel angry with someone and you try to consider their feelings it helps to empathize. What does empathize means?

Which of these IS NOT a conflict resolution strategy?

• Mediation

• Punishment

• Arbitration

• Preservation

Which activity do you think it is the best to promote empathy in our students and can be also useful to work the conflict resolution?

Does this image represent a good manage of conflict resolution?

• Yes

• No

What is the most important thing that a person should show in order to resolve a conflict?

• Talking

• Have patience

• Be a good listener

• Don't showing their emotions