Technical Support Quiz - 1101

A technician needs to replace a failed power supply on a server. The server has two processors that need 100w each, five hard drives that need 9w each, and a GPU that uses 200w. What is the minimum power supply the technician should use?

• 375w

• 425w

• 325w

• 500w

An organization uses a cloud storage service to store company files. A user reports that a file synced with the cloud service client on their computer lacks information added by a co-worker earlier. What is the BEST initial step to troubleshoot this issue?

• Restart the computer and check if the file updates.

• Check the service status on the cloud service's website.

• Open the client and correct synchronization errors.

• Update the cloud service's client software.

A technician is assisting a user with setting up a new mobile phone. What could be a potential next step in this process?

• Installing security software.

• Transferring contacts from an old phone.

• Setting up email accounts.

• Choosing a new phone case.

Which feature should be enabled on a new phone to allow the user to make payments by touching the phone to a payment system, as they did with their previous phone?

• PAN

• RFID

• NFC

• Bluetooth

If a system clock falls behind by a few minutes regularly and shows a BIOS error, what is the most likely solution?

• Enable dual-channel memory by adding a second RAM stick.

• Install a new power supply.

• Replace the motherboard's CMOS battery.

• Configure the PC to be an NTP server.

What should a user do first if their new 5G smartphone has separated at the seam and is thicker at that point?

• Power off the smartphone and place it in a bucket of rice for 48 hours.

• Place the smartphone in a refrigerator between 35°F (1.6°C) and 40°F (4.4°C) overnight.

• Fully deplete the phone's battery and then charge it to 100%.

• Contact the smartphone manufacturer for warranty support.

When replacing a laptop's HDD with an SSD, what is the first step a technician should take?

• Create a backup of the HDD.

• Upgrade the RAM on the laptop.

• Enable SSD support at BIOS.

• Install SSD drivers inside the OS.

Which technology offers the fastest connection speed?

• Fiber

• Satellite

• DSL

• Cable

For connecting a PC to a large-screen TV in a conference room for video presentations, which video connector is most suitable?

• Video Graphics Array

• Thunderbolt

• Digital Visual Interface

• High-Definition Multimedia Interface

What should you do if there are synchronization errors reported by the locally installed cloud service's client?

• Restart the computer

• Reinstall the cloud service's client

• Open the cloud service's client and follow the provided steps to correct the errors

• Ignore the errors