Chapter 9 Oral Comm

What type of conflict arises when group members disagree about the procedures or methods for accomplishing a task?

• Relational conflict

• Process conflict

• Secondary tension

• Group norms conflict

What is the term for the conflict that occurs when group members do not like, value or respect one another?

• Group cohesion conflict

• Team development conflict

• Process conflict

• Relational conflict

What is the term for the conflict that occurs over group norms, roles, leadership, and differences among member opinions?

• Team conflict

• Relational conflict

• Secondary tension

• Process conflict

In which phase of group interaction do group members express positive feelings toward one another and toward the group?

• Storming phase

• Reinforcement phase

• Emergence phase

• Formation phase

What is the primary focus of process conflict in a group?

• Personal relationships among group members

• Leadership and decision-making

• Group norms and roles

• Procedures and methods for accomplishing a task

What is the term for the phase of group interaction where conflict or disagreement is managed, decisions are made, and group problems begin to be solved or managed?

• Reinforcement phase

• Storming phase

• Formation phase

• Emergence phase

What is the outcome of relational conflict in a group?

• Enhanced decision-making and problem-solving

• Improved communication among group members

• Decreased group morale and reduced performance

• Increased group cohesion and cooperation

What is the primary focus of secondary tension in a group?

• Group norms and roles

• Procedures and methods for accomplishing a task

• Leadership and decision-making

• Personal relationships among group members

In which phase of group interaction do group members begin to work together to accomplish tasks and achieve goals?

• Formation phase

• Storming phase

• Emergence phase

• Reinforcement phase

What is the outcome of managing conflict or disagreement in a group?

• Improved communication among group members

• Enhanced decision-making and problem-solving

• Increased group morale and performance

• Decreased group cohesion and cooperation