Search Header Logo

Technical Terms - Internet (A-Z) - CRM

Authored by OXFORD SCHOOL

Computers

12th Grade

Technical Terms - Internet (A-Z) - CRM
AI

AI Actions

Add similar questions

Adjust reading levels

Convert to real-world scenario

Translate activity

More...

    Content View

    Student View

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does CRM stand for?

Customer Revenue Management

Customer Relationship Management

Customer Retention Management

Customer Resource Management

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the main goal of CRM?

Expand market reach

Reduce employee workload

Improve customer service

Increase company profits

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is it challenging for companies to develop relationships with customers in e-commerce?

Limited product range

High costs

Impersonal interface

Lack of technology

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the number one priority in CRM?

Marketing campaigns

Employee training

Customer service

Product development

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does CRM aim to provide to customers when they buy products online?

24/7 customer support

Low prices

Personalized experience

Fast delivery

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does the term 'e-commerce' refer to?

Digital advertising

Online shopping

Electronic communication

Social media marketing

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the significance of the firm handshake and sparkling smile mentioned in the text?

They represent trust and friendliness

They indicate high prices

They show professionalism

They symbolize quality products

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?

Discover more resources for Computers