A person may exactly know and understand the work instruction. One of the things we must follow is the given SOP, what does SOP mean?

• Standard Operating Procedure

• Standard Operational Process

• Statistical Optional Procedure

• Standard Operation Process

You already know that work instructions are documents that explain the basic instructions for performing simple tasks in a precise manner. What part of the work instructions describes the user’s expected outcome after they have completed the activity?

• inputs

• objective

• triggers

• title

You have been instructed to create a work instruction by your teacher for computer testing. What is the first thing you should take into consideration when creating a work instruction?

• give each activity its own title.

• use consistent formatting.

• describe the specific instructions for the work.

• write a control-version#, date, doc name, detail of change.

You are working on a project and having trouble understanding a particular step in the process. How would you address the problem?

• look for a tutor online

• ask my teacher for help

• give up and move on to the next step

• just wait for others and copy their work

Tony was assigned to check and clean the computer unit at the Head Teacher’s Office. The teacher gave Tony a job order form. Upon reading, Tony recognized that something is wrong on the job form. Which of the following is NOT included in the job order form?

• instruction

• detailed application

• date and time

• location and venue

In TLE-CSS 9, there are series of hands-on activities assigned to students which involve work coordination. What is the first step to follow for work coordination process?

• set specific rules

• visual workflow

• proper communication

• proper procedure on the given task

Given below are the common workflow problems faced by some groups/organizations. Which of the following workflow problems is INCORRECT?

• proper communication

• setting clear rules for a job

• going through the procedures

• solving the issues on your own

Test documentation is the most critical aspect of technical and engineering practice. It is often ignored or neglected. What is the purpose of test documentation?

• enforce strict coding standards

• serve as a checklist for testing activities

• track the progress of the development team

• provide marketing material for the software product

Since test documentation is easy to fill out, the job of a technician is now very simple in recording proof of the service. Which of the following should consist the documentation process?

• change of hardware, malware and firmware

• change of software, operating system and peopleware

• change of system, hardware, software and test result

• change of time, venue, system software and operating system

A technician finished repairing ten (10) computers and responded to clients call for help. The customer reported that his printer stopped working and the technician spent an hour on the phone trying to fix the problem. The call didn’t work and the customer insisted to return the printer and let the technician fix the problem. But when the printer was checked, they found out that the technician just neglected to change the default settings of the printer. It would not have occurred if the technician remembered to report the change. What is the importance of clear and concise test documentation?

• to replace the need for actual testing

• to speed up the software release process

• to improve the software development lifecycle

• to ensure effective communication among stakeholders