Exam Prep - OM

What is the primary principle of rational decision making?

• Making decisions based on intuition

• Making decisions based on emotions

• Making decisions based on logical reasoning and available information

• Making decisions based on peer pressure

Which level of decision making typically involves day-to-day operational choices and actions that directly impact the organisation's routine activities?

• Strategic decision making

• Tactical decision making

• Operational decision making

• Executive decision making

At which level of decision making are long-term goals and plans established to guide the overall direction of the organisation?

• Operational decision making

• Tactical decision making

• Strategic decision making

• Functional decision making

According to Bruce Tuckman's theory of group development, which stage is characterised by high levels of conflict as group members establish their roles and work through differences?

• Forming

• Storming

• Norming

• Performing

In Bruce Tuckman's model of group development, which stage involves the establishment of group cohesion and collaboration as members start to work together more effectively?

• Forming

• Storming

• Norming

• Performing

According to Maslow's Hierarchy of Needs, which needs must be met before an individual can progress to higher levels of personal development and fulfillment?

• Physiological needs

• Esteem needs

• Self-actualization needs

• Safety needs

Which of the following statements best describes the role of self-actualisation in Maslow's Hierarchy of Needs?

• Self-actualisation refers to the basic physiological needs necessary for survival

• Self-actualisation is the highest level of human needs, representing the realisation of one's full potential and personal growth

• Self-actualisation involves the need for safety and security in one's environment

• Self-actualisation focuses on social belongingness and acceptance within a community

Answer explanation

According to Herzberg's Two-Factor Theory, which of the following is considered a hygiene factor in the workplace?

• Recognition

• Achievement

• Salary

• Advancement

In Herzberg's Two-Factor Theory, which category of factors is responsible for motivating employees and promoting job satisfaction?

• Hygiene factors

• Maintenance factors

• Motivator factors

• Satisfaction factors

According to McGregor's Theory X and Theory Y, which of the following statements is characteristic of Theory Y management approach?

• Employees inherently dislike work and will avoid it if possible.

• Employees are inherently lazy and must be closely monitored and controlled.

• Employees are capable of self-direction and enjoy taking responsibility.

• Employees require strict supervision and external motivation to perform effectively.