Better Care Knowledge

What is the purpose of the Better Care Project?

• To inform members of GAPS in care

• To schedule members for appointments

• To make sure member are aware of Aetna Better Care Program Rewards and encourage to complete healthy activities

• To encourage members to complete healthy activities to receive rewards to their visa card

What is required for eligible members to receive a voucher for monthly gym memberships?

• Complete a health risk screening, an annual wellness visit, and fill out a marketing consent form

• Be diagnosed with Diabetes Mellitus type 2

• Be up-to-date on all immunizations

• Receive personal nutrition counseling services

Which age group is eligible to receive a voucher for clothing through select online retailers?

• Ages 13 and up

• Ages 18 and up

• Grades K through 12 (ages 5 through 18)

• Members with a diagnosis of chronic kidney disease

What additional support can eligible members ages 18 and up receive through CampusEd?

• Monthly gym memberships

• Career training, skill building and GED support

• Food assistance

• Weight management app membership

What are the requirements for eligible members to qualify for personal nutrition counseling services?

• Complete a health risk screening , annual wellness visit,and
  Fill out a member marketing consent

• Fill out a member marketing consent

• Be up-to-date on all immunizations

• Have a diagnosis of Diabetes Mellitus (type 2)

What is required for eligible members ages 12 and up to receive a voucher for a behavioral health wellness app membership?

• Complete a health risk screening, an annual wellness visit, and fill out a member marketing consent

• Complete two health risk screenings and an annual wellness visit

• Fill out two member marketing consents and complete an annual wellness visit

• Complete a health risk screening and two annual wellness visits

What benefits can eligible pregnant members receive?

• A car seat or highchair, play yard, and a diaper bag

• A stroller and a baby monitor

• A baby swing and a set of baby bottles

• A crib and baby clothes

What are the requirements for eligible members to receive a voucher for diapers for each child ages 2.5 years and under?

• Complete a health risk screening, an annual wellness visit, and be up-to-date on all immunizations

• Complete two prenatal appointments and be up-to-date on all immunizations

• Complete a health risk screening, two annual wellness visits, and fill out a member marketing consent

• Be up-to-date on all immunizations and complete two health risk screenings

What is the first step in the process for outreaching a member for Better Care?

• Verify HIPAA

• Locate the member's record in QNXT

• Verify Demographics

• Check previous call tracking notes

If a member has multiple unresolved VAB issues, who assists with these issues according to the document?

• The Concierge Team

• The MSR

• Digital Marketing

• Member Services