Guest Complaint-Bathroom

What should you do if a guest complains about a clogged toilet?

• Apologize and call maintenance immediately

• Ignore the complaint

• Provide a plunger

• Move the guest to another room

If a guest reports there is no hot water in the shower, what is the best response?

• Apologize and send maintenance to check the issue

• Tell them to wait for the water to heat up

• Ignore the complaint

• Offer a room change

How should the hotel respond if a guest complains about dirty towels in the bathroom?

• Apologize and replace the towels immediately

• Ignore the complaint

• Explain that the towels are clean

• Offer a discount on their stay

What is the appropriate action if a guest finds mold in the bathroom?

• Apologize and offer a different room

• Ignore the complaint

• 1. Clean the mold immediately

• Both A and C

When a guest complains about a broken showerhead, what should be done?

• Apologize and call maintenance

• Ignore the complaint

• Offer a bucket for bathing

• Move the guest to another room

What should be the response if a guest reports that the bathroom sink is leaking?

• Apologize and call maintenance

• Ignore the complaint

• Provide extra towels to absorb the water

•  Offer a room change

1. How should the hotel handle a complaint about a non-functioning hairdryer?

• 1. Apologize and provide a new hairdryer

• 1. Ignore the complaint

• Offer a discount on their stay

• Suggest the guest air-dry their hair

If a guest complains about a bad smell in the bathroom, what is the best response?

• Apologize and send housekeeping to clean the bathroom

• Ignore the complaint

• Offer air freshener

• Both A and C

What should you do if a guest complains about inadequate water pressure in the shower?

• Apologize and call maintenance

• Ignore the complaint

• Tell the guest to take shorter showers

• 1. Offer a bucket for bathing

How should a hotel respond to a guest complaint about a slippery bathroom floor?

• Apologize and place non-slip mats

• Ignore the complaint

• Offer the guest a mop

• Tell the guest to be more careful