Diplomatic Communication

What is the primary purpose of diplomatic communication in business settings?

• To assert dominance over others

• To foster positive relationships and achieve mutually beneficial outcomes

• To impose one's will on others

• To create conflicts and tensions

Which of the following is NOT a key principle of diplomatic communication?

• Respect

• Assertiveness

• Empathy

• Clarity

Why is active listening important in diplomatic communication?

• To dominate the conversation

• To show disinterest in others' perspectives

• To demonstrate empathy and understanding

• To interrupt others frequently

How can you soften the impact of a statement using diplomatic language?

• By using assertive language

• By using conditional language such as "could," "might," or "may"

• By avoiding communication altogether

• By being confrontational

What is the benefit of using the "sandwich" technique in delivering feedback?

• It avoids providing feedback altogether

• It creates a balanced and constructive message by sandwiching criticism between positive feedback

• It focuses solely on negative aspects

• It promotes conflicts and tension

Why is it important to seek common ground when resolving conflicts?

• To escalate tensions

• To deepen misunderstandings

• To find mutually agreeable solutions

• To ignore the concerns of others

What role does empathy play in diplomatic communication?

• It fosters understanding and trust

• It promotes conflicts and disagreements

• It encourages disrespect towards others

• It creates barriers in communication

How does diplomatic communication contribute to enhancing global competence in business?

• By promoting ethnocentrism

• By encouraging isolationism

• By navigating cross-cultural interactions effectively

• By creating barriers between cultures

Which of the following is NOT a strategy for handling difficult conversations?

• Active listening

• Interrupting the other person frequently

• Empathy

• Tact

Which of the following is NOT a strategy for De-escalating Conflicts?

• Prepare Mentally

• Choose the Right Time and Place

• Active Listening

• None of the above