MVS Test

1- The merchant needs to activate his account but the account is not registered on CRM system.

• • - Will send a request to sales team to activate the account.

• • - Will inform him that your account is not registered, so please register again.

• • - Will check on the agent system if we find the account, we will create a lead on CRM.

• • - Will create a lead on CRM directly.

2- The merchant needs to activate Fawry service on his account but his industry Real estate.

• • - Will inform the merchant Fawry did not support the industry.

• • - Will send a request to the sales team to check the industry available to work with us or not.

• • - Will inform the merchant that Fawry is currently Deactivated.

• • - Will check the industry on CRM.

3 - The merchant needs to know which banks deal with us.

• • - NBE, BM and QNB

• • - BM, NBD and QNB

• • - NBD, NBE and BM

• 4- The merchant needs approval to update his new bank account and logo.

• • - Will send a request to UW then Ops team.

• • - Will send a request to Risk team then Ops team.

• • - Will send it directly to Ops team to update it.

5- The merchant asks about the date of the transaction on 05/03/2024 and has not received his amount yet.

• • - Will check the hold transaction sheet, then send a request to Risk team.

• • - Will check the fresh desk system if we find an email from the risk advice the merchant reply to the email.

• • - Will check settlement sheet then send a request to Ops team

• • - Will check settlement sheet if did not find anything, will check hold transaction sheet.

• 6- The merchant needs to change his rate.

• • - Will send a request to Ops team.

• • - Will inform the merchant that the request is not allowed.

• • - Will send a request to sales team.

7- The merchant needs to make a refund but he did not have a balance.

• • - Will inform the merchant to submit the refund request if the transaction made on same day.

• • - Will send a request to Ops team.

• • - The refund will approved but the full amount, not partial.

8- There is a delay in activating the account, and we have informed the merchant that the request will be processed within 24 to 48 working hours, and the SLA was breached.

• • - Will send a reminder to a sales representative.

• • - Will contact the merchant and apologize for the delay and then send a email to sales manager.

• • - Will send an email to the Sales manager.

• • - Will contact the sales representative by phone.

9- The merchant needs to make a refund on his dashboard but the option is not available from his side.

• • - Will inform the merchant you can make the refund through other options (Cash, E-wallet) if they are not available from the merchant he can pay us the deposit.

• • - Will send a request to the Ops team to refund directly.

10- To activate valU, you must have a commercial record, TAX ID.

• True

• False