HM-Chap2-HR

"Compensation and benefit" belongs to which of the following department?

• Human Resources

• Sales and Marketing

• Front Office

• Housekeeping

Which department does "Room service" belongs to?

• Front Office

• Housekeeping

• Maintainance

• Food and Beverage

"Public Area" belongs to which department?

• Housekeeping

• Food and Beverage

• Front Office

• Sales and Marketing

1. What does human resource planning involve?

• Analyzing financial statements

• Assessing marketing strategies

• Evaluating human resource capabilities and needs

• Reviewing customer feedback

1. What does KSA stand for in human resource management?

• Knowledge, Strategies, Adaptability

• Key Staff Attributes

• Key Successive Achievements

• Knowledge, Skills, Abilities

The understanding of facts, concepts, theories, procedures, or principles related to a specific area

Practical, learned abilities that enable someone to perform specific tasks effectively

"Extensive walking and stand on feet for a long time" is considered?

• Ability

• Skills

• Knowledge

• Health

"Tell me about the time you had successfully resolve a customer complaint"

What kind of interview is this?

• Behavioral interview

• Situational interview

• Boarding interview

• Introductory interview

Employees are sent to different departments, roles within the organization to develop interdisciplinary skills, and facilitate collaboration and teamwork across departments.

• Mentoring

• Cross-functional training

• Apprenticeship

• Employee development