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Quality and Customer Satisfaction Quiz

Authored by Tina Parkes

Business

8th Grade

Used 5+ times

Quality and Customer Satisfaction Quiz
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22 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Quality is defined by who according to Deming"?

The workers

The customers

The suppliers

The owners

2.

OPEN ENDED QUESTION

3 mins • 1 pt

What does the term "fitness for purpose" relate to in the context of quality?

Evaluate responses using AI:

OFF

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is one of the benefits of quality?

Increased sales

Faster production time

Higher employee turnover

Decreased market share

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which department is responsible for ensuring the availability of the right quantity and quality of raw materials in a manufacturing company?

Marketing

Finance

Purchasing

Human Resources

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the primary role of the Operations department in a manufacturing company?

Providing market research

Ensuring capital availability

Structuring and managing the manufacturing process

Ensuring production labor availability

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is there no need to check quality at the end of the production line in world-class manufacturing with Quality Assurance ?

Because the production is automated

Because quality is built into the process

Because the products are inexpensive

Because the production line is short

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Team working is essential to quality. How can a team be empowered to help quality?

To manage the company's finances

To check the quality of raw materials and the finished product

To design the product packaging

To handle customer service issues

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