Quality and Customer Satisfaction Quiz

Quality is defined by who according to Deming"?

• The workers

• The customers

• The suppliers

• The owners

What does the term "fitness for purpose" relate to in the context of quality?

What is one of the benefits of quality?

• Increased sales

• Faster production time

• Higher employee turnover

• Decreased market share

Which department is responsible for ensuring the availability of the right quantity and quality of raw materials in a manufacturing company?

• Marketing

• Finance

• Purchasing

• Human Resources

What is the primary role of the Operations department in a manufacturing company?

• Providing market research

• Ensuring capital availability

• Structuring and managing the manufacturing process

• Ensuring production labor availability

Why is there no need to check quality at the end of the production line in world-class manufacturing with Quality Assurance ?

• Because the production is automated

• Because quality is built into the process

• Because the products are inexpensive

• Because the production line is short

Team working is essential to quality. How can a team be empowered to help quality?

• To manage the company's finances

• To check the quality of raw materials and the finished product

• To design the product packaging

• To handle customer service issues

What does benchmarking in business typically involve?

• Reducing production costs only

• Setting targets based on competitor activities

• Focusing solely on internal standards

• Ignoring market trends

What is necessary to in the benchmarking process?

• Decreasing the number of employees

• Set targets to match the best competitor

• Copying exactly what competitors are doing

• Reducing the quality of the product

What is the primary purpose of ISO 9000 standards in businesses?

• To reduce employee turnover

• To guarantee quality of management across the entire organisation

• To increase sales directly

• To monitor legal compliance