PRE TEST ON GRIEVANCE

A state or feeling of discontentment or dissatisfaction towards a circumstance or action or inaction of a person, association/organization, or office/institution which can be expressed verbally or in writing by the aggrieved person or party.

• Grievance
• Complaint

A sworn written statement, filed and/or subscribed by the complainant, containing the grievance filed for resolution.

• Complaint
• Appeal

It refers to the act of the aggrieved party requesting to reverse the resolution made by the decision-making body.

• Appeal
• Due Process

The right of a person to be present and be heard before a duly constituted body assigned or formed to hear, settle, mediate, or conciliate grievance.

• Due Process
• Fact-Finding

An Individual who voluntarily files complaint containing grievance relevant to the implementation of the program, and has elected to withhold identity and/or any personal information.

• Complainant
• Anonymous Complainant

It is a proceeding seeking to determine whether there is sufficient ground to engender a well-founded belief that an irregularity, or improper conduct, or an offense has been committed and the employee and/or official complained of is guilty thereof.

• Fact-Finding
• Fact-Finding Investigation

Responsible for providing recommendation on the verified grievance and shall decide to come up with solution to address the grievance.

• Fact-Finding Group
• Fact-Finding Team

An information system that integrates all the existing grievance systems of the agency for efficient monitoring, systematic resolutions of grievance and generation of data for policy and program development.

• Integrated Grievance Redress Monitoring System (IGRMS)
• Integrated Complaints Redress Monitoring System (ICRMS)

This applies when ineligible participants are deliberately included in the program.

• Intentional Inclusion
• Deliberate Inclusion

This applies when eligible participants are deliberately excluded in the program.

• Intentional Non-Inclusion
• Deliberate Non-Inclusion