L3 YR1 Unit 306 session 7a Customer information quiz

What is the main difference between a quote and an estimate?

• A) A quote is a fixed price, while an estimate can vary.

• B) An estimate is a fixed price, while a quote can vary.

• C) Both quotes and estimates have fixed prices.

• D) Quotes are usually lower than estimates.

Which document is issued at the end of the contract to show the final account to be paid by the customer?

• A) Estimates

• B) Invoices

• C) Quotations

• D) Statements

What is the typical payment period given to customers for settling invoices?

• A) 7 days

• B) 30 days

• C) 90 days

• D) Payment is made upfront

What rights do customers usually have regarding contract cancellation?

• A) No cancellation rights

• B) A penalty-free cancellation within a specific timeframe

• C) A penalty for cancellation at any time

• D) No contract can be cancelled once signed

What should be included in the handover information provided to the customer?

• A) Only warranty documents

• B) Manufacturer's installation instructions

• C) A thank you letter

• D) Information leaflets about other companies

Why do most small businesses opt for estimates rather than quotes?

• A) Because estimates are usually lower than quotes

• B) Because estimates offer more flexibility in pricing

• C) Because estimates are legally binding

• D) Because quotes can vary upwards and downwards

Which document shows exactly what the customer is paying for?

• A) Estimates

• B) Invoices

• C) Quotations

• D) Statements

What should be included in the handover information folder presented to the customer?

• A) A list of competitor companies

• B) Manufacturer's installation instructions

• C) The company's profit margins

• D) A thank you letter and contact details of key personnel

What should the company inform the customer about regarding appliance or component servicing?

• A) Nothing, servicing is not necessary

• B) That servicing must be done by the customer themselves

• C) Any servicing time frames or requirements

• D) That servicing is included in the initial contract price

Which document provides a fixed price for the work to be carried out to the customer's satisfaction?

• A) Estimate

• B) Invoice

• C) Quotation

• D) Statement