Chapter 4 Communication

Language differences, assumptions, cultural differences, and noise can all be:

• a) interpersonal communication.

• b) obstacles to good communication.

• c) action-required information.

• d) jargon.

Aside from the five "Ws" (Who, When, What, Why, Where), what other question should you answer to ensure that you have provided all the vital information when delivering a message?

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Pictures and diagrams are examples of which medium?

When you're ready to order, just holler is an example of

• slang

• buzzwords

• semantics

• noise

Making eye contact with the speaker is an example of effective

• listening

• writing

• speaking

• evaluating

What is the purpose of the body of a written message?

• Presents the content or topic of the message

• Calls for action

• Establishes the writer’s point of view

• Gets the audience’s attention

People often judge the sincerity of a speaker by his or her:

• jargon

• clarity

• gestures

• tone

Communication is a learned skill.

• True

• False

The sentence "Line cooks shouldn’t drop the entrées until the expo clears the appetizers" contains which possible communication obstacle?

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The most common parts of a written message include the

• draft, outline, and conclusion

• summary and outline

• introduction, body, and conclusion

• introduction and summary