PM#3

84. Ram uses a conflict management technique that incorporates multiple viewpoints and shows a cooperative attitude to solve the conflict. Ram wants to strive for consensus and commitment. Which of the following techniques is Ram using in the scenario?

• Force/Direct

• Smooth/Accommodate

• Collaborate/Problem Solve

• Withdraw/Avoid

85. Which role and responsibility would not be a consideration when implementing a predictive project?

• Respect

• Honesty

• Fairness

• Responsibility

86. You are communicating with a stakeholder with high power and low interest in the project. Which strategy is most appropriate to manage and engage with this customer?

• Keep informed

• Monitor

• Keep satisfied

• Manage closely

87. Which of the following documents can a project manager use to define current and desired stakeholder commitment levels and develop strategies to adjust the commitment levels?

• Stakeholder register

• Stakeholder engagement plan

• Team charter

• Communications management plan

88. A project management trainer describes key strategies to attain desired levels of stakeholder commitment. Which two strategies should be on the trainer’s list?

• Engage stakeholders when planning is complete.

• Share well-defined and value-added project objectives.

• Stress that communication is 75% of a project manager’s job.

• Share the scope, schedule, and budget recommendations before project management planning is complete.

89. A project manager must define and document ground rules and norms to guide the team’s behavior. Which tool is best to achieve this goal?

• Business case

• Project charter

• Team charter

• Team norms sheet

90. Which of the following is a common method project managers use to define stakeholder responsibilities?

• ARCI

• RACI

• IACR

• ACRI

91. A project management trainer is describing key strategies to attain desired levels of stakeholder commitment. What two strategies should be on the trainer’s list? (Choose 2)

• Share well defined and value-added project objectives

• Engage stakeholders when planning is complete

• Stress that communications is 75% of a project managers job

• Share scope, schedule, and budget recommendations before project management planning is complete

92. Which of the following best describes the closing process group?

• The team has gained customer sign-off and is preparing to transition the final product to operations

• The team is finalizing the risk register and preparing to present the project management plan to a sponsor.

• The team receives and inspects the first deliverables.

• The team is developing all required deliverables and performing Quality Assurance functions to prevent defects.

93. Which of the following best describes the initiating process group?

• The first deliverables were received and inspected. A few minor defects were corrected.

• The project charter is complete, the team is developing a stakeholder register, and the project manager schedules a pre-baseline presentation.

• The team gained customer sign-off and is preparing to transition the final product to operations.

• The team is finalizing the risk register and preparing to present the project management plan to a sponsor.