
EPP QUIZ
Authored by rc462t74bg apple_user
Science
University
Used 2+ times

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12 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
What is the difference between long distance and roaming
Roaming is used for traveling, long distance is for international calls.
Long distance covers the cost of calling while traveling and roaming is to use the phone on the airplane.
2.
MULTIPLE CHOICE QUESTION
30 sec • 9 pts
Is there a feature that allows customers to redirect a phone call to any phone number selected by their own?
Call forwarding
Visual Voicemail
Voice to text
Long distance saver
3.
MULTIPLE CHOICE QUESTION
30 sec • 9 pts
A payslip is a valid proof of employment to become an EPP customer
True
False
4.
MULTIPLE CHOICE QUESTION
30 sec • 9 pts
Customer with Unlimited EPP rate plans in their account will never be charge with extra Canadian data as long as they have Unlimited data.
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 9 pts
This is a credit that must to be applied as long as the customer does not have responsibility over the charges.
Policy and Correction
Discretionary
Team Specific
6.
MULTIPLE CHOICE QUESTION
30 sec • 9 pts
What is the department on charge of handling payment arrangements for customers ?
EVS LOGIN
CAM EPP
CORP
7.
MULTIPLE CHOICE QUESTION
30 sec • 9 pts
What are the names of the warranties included in the Extended Warranty Program?
Asurion
Device Care complete and AppleCare+
AppleCare Ultra and Device Care Full
Apple TV and Discovery+
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