EPP QUIZ

What is the difference between long distance and roaming

• Roaming is used for traveling, long distance is for international calls.

• Long distance covers the cost of calling while traveling and roaming is to use the phone on the airplane.

Is there a feature that allows customers to redirect a phone call to any phone number selected by their own?

• Call forwarding

• Visual Voicemail

• Voice to text

• Long distance saver

A payslip is a valid proof of employment to become an EPP customer

• True

• False

Customer with Unlimited EPP rate plans in their account will never be charge with extra Canadian data as long as they have Unlimited data.

• True

• False

This is a credit that must to be applied as long as the customer does not have responsibility over the charges.

• Policy and Correction

• Discretionary

• Team Specific

What is the department on charge of handling payment arrangements for customers ?

• EVS LOGIN

• CAM EPP

• CORP

What are the names of the warranties included in the Extended Warranty Program?

• Asurion

• Device Care complete and AppleCare+

• AppleCare Ultra and Device Care Full

• Apple TV and Discovery+

All devices include 3-years manufactured warranty.

• True

• False

What is the name that SmartDesktop gives to CIL accounts?

• Corp PCS - individual

• Corp EPP

• Corporate - Employee

What is the max speed a customer will reach in case they spent all data package of EPP Unlimited rate plan?

• 512 Kbps

• 512 mbps

• 512 MB

• 512 Gbps