QUIZ AAW PART 3

What is Fairfield's Big Idea?

• The Beauty of Seamless

• The Beauty of Simplicity

• The Beauty of Hospitality

• Connecting People Through the Power of Travel

What are the 3 Core Values of Fairfield?

• Me, My Guest, My Team

• Seamless, Trusted, Optimistic

• Beauty, Simplicity, Hospitality

• Simplicity, Trusted, Optimistic

What is Fairfield Mission?

• We live of Fairfield heritage of hospitality every day

• We live of Fairfield heritage of optimistic hospitality every day

• We live of Fairfield heritage of warm hospitality every day

• We live of Fairfield heritage of right hospitality every day

What is L.E.A.R.N.?

• Learn, Empathy, Apologize, Respond, Notify

• Learn, Empathize, Apologize, Respond, Notify

• Listen, Empathy, Apologize, Respond, Notify

• Listen, Empathize, Apologize, Respond, Notify

What are Guest Promises, except:

• Make guests feel welcome

• Respond promptly to any needs guests may have.

• Provide a hotel that reflects the highest quality standards.

• Give guests the service that makes them want to return

What the Associates Promise does not include?

• Build team unity through respect and trust

• Cultivate a warm and positive environment

• Connecting People Through the Power of Travel

• Celebrate a job well done

How many Marriott Brand in Bali?

• 26

• 27

• 20

• 12

Which of the following brands is part of the Marriott International?

• Hilton Hotels

• Hyatt Regency

• Moxy Hotels

• Four Seasons

“Marriott Bonvoy” is a customer loyalty program that allows its members to earn what?

• Points, rewards and exclusive access

• Discounts on food and beverages at hotels

• Free stay at all Marriott hotels every weekend

• Free membership at Marriott fitness centers

What are “Marriott Moments”?

• Discount programs for loyal guests

• Special experiences offered by Marriott Bonvoy

• A series of concerts and art performances sponsored by Marriott

• Special offers for weddings at Marriott hotels