CMMSS P.O.B Conflict Resolution

A dispute resolution method where a mediator assists parties to exchange ideas, information or possible alternatives

• Mediation

• Conciliation

• Arbitration

• faciliation

An informal dispute resolution method where the two parties discuss the issues before a conciliator who will assist the parties to reach an agreement

• Mediation

• Arbitration

• Conciliation

• Judicial determination

A dispute resolution method where both parties present their case before an independent arbitrator who will make a final and binding decision

• Arbitration

• Conciliation

• Judicial Determination

• Mediation

What is the role of the mediator?

• Offer a solution to the parties involved in the mediation

• Act as an impartial third party facilitating discussion without taking a side

• Investigate the issue being discussed

• To pronounce the verdict of the jury

The outcome of arbitration is...

• Decided by the parties and is not legally binding

  
  

• Decided by the parties and is legally binding

• Decided by the arbitrator and is not legally binding

• Decided by the arbitrator and is legally binding

In ________an independent third party helps the disputing parties to reach a settlement.

• arbitration

• litigation

• mediation

• negotiation

Which of the following are disadvantages of mediation?

• A solution may not be reached

• Can be expensive due to significant fees

• Only allows for win/lose scenarios

• all of the above

Which is not a way of resolving conflict in the workplace?

• I

  Providing employees with the necessary tools 'to get their jobs done adequately

• Improving working conditions for employees

• strike action

• Recognizing or rewarding employees for good performance

The outcome of conciliation is not legally binding

• true

• false

The outcome of mediation is legally binding

• True

• False