Unit 4 New

What is the primary function of ACT?

• To provide financial advice

• To serve as an online database for cases and main software used in Operations

• To link with external software applications

• To manage employee schedules

Which of the following software does ACT NOT link with?

• Microsoft Office applications

• ODIN (Network)

• Navision

• External software applications other than Microsoft Office

How long before starting your shift should you log into ACT to ensure timely access?

• 5 minutes

• 10 minutes

• 15 minutes

• 20 minutes

How can ACT be accessed for use?

• Through direct internet download

• Via Citrix, either locally or remotely

• By using a USB drive

• Through email attachments

Where is it recommended to save documents while using ACT for easier troubleshooting?

• On the virtual desktop

• Directly to the cloud

• On your local drive or Falck OneDrive

• On external storage devices

What action should you take first to return to the main dashboard from any page within the ACT system?

• Click the dashboard button or home button

• Select the "Set As Default" button

• Click the "My Personal Assistance Dashboard" link

• Toggle the main title of the page

Where can you find the option to set the US Dollar as the default currency in the ACT system?

• Under the "Personalization Settings"

• In the "Formats" tab

• On the main dashboard

• Under the "General" tab

How do you pin the "FGA USA Assistance Queue" in the ACT system?

• Select it from the "All Queues" dropdown and click "Pin"

• Type "FGA USA Assistance Queue" in the search bar

• Select the Queue button on the main dashboard

• Choose it from the "System Views"

Which page in ACT allows you to see the team's tasks?

• Home

• Dashboard

• Tasks

• Calendar

Where is the navigation pane located in the ACT interface?

• On the top

• On the right-hand side

• On the left-hand side

• At the bottom