Operations Management Quiz

What is the main responsibility of the operations function in a business organization?

• Selling and promoting goods and services

• Producing goods or providing services

• Assessing consumer wants and needs

• Securing financial resources

What is the term used to describe the difference between the cost of inputs and the value of the price of outputs in the operations function?

• Lean production

• Supply chain

• Revenue management

• Value-added

Which of the following is an example of a service based on the text?

• Shampoo

• Haircut

• Computer

• Automobile

What is the primary focus of the human relations movement in management?

• Separating management activities from work activities

• Achieving cooperation between management and workers

• Improving worker motivation

• Maximizing output

What is the main theme of a systems approach in management?

• The whole is greater than the sum of its parts

• Recognizing the importance of trade-offs

• Emphasizing the importance of financial metrics

• Focusing on individual subsystems

What is the term used to describe the process of transforming inputs into outputs in operations management?

• Supply chain

• Transformation process

• Value-added

• Process variation

Which of the following is NOT a key issue for operations managers today?

• Increasing transportation costs

• Quality problems

• Economic conditions

• Innovating

What is the main goal of sustainability in operations management?

• Achieving the highest level of customer service

• Minimizing employee turnover

• Using resources in ways that do not harm ecological systems

• Maximizing profits

What is the primary focus of operations strategy in a business organization?

• Maximizing the overall success of the business

• Agility

• Lean production

• Revenue management

What is the main benefit of using models in decision-making processes?

• Simplification of real-life systems

• Increase in qualitative information

• Inability to analyze 'What if?' questions

• Decrease in understanding of the problem