Quiz- Parte 1- Ecosistema Salesforce

Which Salesforce product allows IT teams to integrate data from any system and automate complex tasks and processes?

• MuleSoft

• • CRM Analytics

• • Slack

Answer explanation

MuleSoft allows IT teams to integrate data from any system and automate complex tasks and processes.

MuleSoft was a key acquisition for Salesforce in 2018 – their platform gives you the chance to easily connect to any system using a myriad of out-of-the-box connectors.

MuleSoft gives way to the Anypoint platform, which allows you to manage your API connections, run integrations, and monitor and report – all from one cloud based system. One of the biggest selling points of MuleSoft is the hundreds of existing connectors they have, meaning you can integrate to Mainframes, ERP systems, and SaaS applications using tried and tested templated solutions.

Salesforce also recently announced Salesforce MuleSoft Composer: A lightweight Admin-friendly version of MuleSoft that sits within Salesforce.

CRM Analytics allows you to use Salesforce data, as well as any data from external sources, to embed analytics within Salesforce.

Slack is a messaging app for businesses; it allows you to message your colleagues directly or communicate with them via dedicated channels set up for a specific purpose.

A charitable organization is keen to find a solution to help them with fundraising, grantmaking, and program management. Which would be the most appropriate Salesforce Cloud?

• MuleSoft

• • Nonprofit Cloud

• • Charity Cloud

Answer explanation

Salesforce Nonprofit Cloud brings together a set of capabilities, specifically designed to support Nonprofits. Features include fundraising, grant-making, program management, marketing and engagement, please nonprofit operations.

Even better, the first 10 subscriptions are free as part of the Power of Us Program.

A company would like to be able to sell complex sets of products. Which product would support complex configure, price, and quote functionality?

• CPQ

• Tableau

• RFP

Answer explanation

Salesforce CPQ was obtained through the Steelbrick acquisition back in 2015, and stands for “Configure, Price, Quote.” It enables customers to go beyond the rudimentary functionality of Opportunities Products & Quotes and allows them to sell complex sets of Salesforce products.

CPQ has features such as product and price rules that help sales users build accurate quotes with complex sets of products and a quote generation engine.

A company would like to be able to manage their helpdesk, create cases, and direct customers towards self-service options. What Salesforce Clouds should they use? (Choose 2)

• Service Cloud

• Experience Cloud

• Marketing Cloud

Answer explanation

Salesforce Service Cloud is a CRM that assists a business’s customer support team. It helps customers get in touch with a company via email support, live chat or phone, and then helps the customer agent find and process a resolution to the customer’s issue. Support requests are typically managed using the Case object.

Directing customers towards self-service options such as help articles and forums is a great way to make cost savings and reduce the workload on support teams. With Experience Cloud, you can create portals, forums, websites, and help centers, built directly on the Salesforce platform, and seamlessly integrates with all your CRM data.

A company would like to be able to manage their sales pipeline from prospect to deal, as well as be able to forecast future sales. What Salesforce Cloud would support this?

• Service Cloud

• Sales Cloud

• Experience Cloud

Answer explanation

Sales Cloud is Salesforce’s flagship product – it was released when the company was founded back in 1999, and has the largest share of any CRM available today.

Sales Cloud’s primary focus is to help companies accelerate their sales cycle by providing tools to manage leads, opportunities, businesses, and individuals they are working with. Primarily aimed at B2B businesses, Sales Cloud has features such as quoting, product management, and forecasting for sales managers.

A Salesforce professional focused on the user interface and user experience of Salesforce is known as?

• Salesforce Marketer

• Salesforce User Experience Designer

• Salesforce Administrator

Answer explanation

A Salesforce User Experience Designer is focused on building “visual interfaces for intuitive, human-centered experiences built on the Salesforce platform.”

Where should you build and test new functionality for your Salesforce org?

• • Production Org

• Sandbox

• Playground

Answer explanation

You should never build and test new functionality in your Salesforce Production org!

A sandbox should be used for testing purposes. A Salesforce sandbox environment enables you to test new configuration, code, and automation outside of your production (live) instance – it’s like a replica of your production instance with some or all of your metadata and data depending on your sandbox type.

What is the largest annual Salesforce conference?

• Techforce

• Dreamforce

• TrailblazerDX

Answer explanation

Dreamforce is Salesforce’s main conference that takes place in San Francisco annually. Attracting 170,000+ attendees (in non-COVID times), and taking place over multiple days, it qualifies as one of the largest tech conferences globally. Salesforce pretty much shuts down the city of San Francisco for a week whilst attendees flood the city to learn and network.

TrailblazerDX is specifically designed for those working in more technical roles on the Salesforce platform. Whether you’re building apps on Customer 360 or integrating with MuleSoft, TrailblazerDX is all about learning, connecting, having fun, and giving back to the community. TrailblazerDX is also held in San Francisco but is smaller than Dreamforce.

Where can you go to meet your local Salesforce peers?

• Trailblazer Community Group

• Trailhead Community Group

• Dreamforce

Answer explanation

Attending your local Salesforce Trailblazer Community Group is a great way to meet other like-minded Salesforce professionals for networking and learning. There are 1000+ groups all over the world, hosted by other Salesforce professionals, and they can be held locally or virtually.

There are different types of Community Groups based on roles, locations or interests. For example, Admin, Developer or Women in Tech. Typically, there will be sessions, time for networking, quizzes and more.
Anyone can join a Community Group! If you want to grow your network and learn useful Salesforce skills, find your nearest user group here.

While you might meet some of your local peers at Dreamforce, attending a local Trailblazer Community Group is a far more realistic way to meet other Trailblazers that live nearby!

Where can you post and vote on suggested enhancements to the Salesforce platform?

• IdeaExchange

• Salesforce Help

• Trailblazer Questions

Answer explanation

You post and vote on suggested enhancements to the Salesforce platform via the IdeaExchange.