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ITF+ Quiz Part 9

Authored by Pat Johnson

Computers

12th Grade

Used 1+ times

ITF+ Quiz Part 9
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65 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is the first step in the troubleshooting methodology?

Establish a theory of probable cause

Identify the problem

Test the theory to determine the cause

Implement the solution

Answer explanation

The first step in the troubleshooting methodology is to identify the problem, making it the correct choice among the options provided.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should you do if the theory of probable cause is not confirmed?

Implement the solution

Document findings

Establish a new theory or escalate

Verify full system functionality

Answer explanation

Establish a new theory or escalate

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following actions is part of identifying the problem in troubleshooting?

Implementing preventive measures

Establishing a plan of action

Questioning users

Documenting findings

Answer explanation

Questioning users is part of identifying the problem in troubleshooting as it helps gather relevant information to pinpoint the issue.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

After confirming the theory of probable cause, what is the next step?

Establish a new theory

Verify full system functionality

Determine the next steps to resolve the problem

Document findings

Answer explanation

After confirming the theory of probable cause, the next step is to determine the next steps to resolve the problem.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the final step in the troubleshooting methodology?

Establish a theory of probable cause

Document findings/lessons learned, actions and outcomes

Implement the solution

Test the theory to determine the cause

Answer explanation

The final step in the troubleshooting methodology is to document findings/lessons learned, actions and outcomes.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the first step in the CompTIA Troubleshooting Model?

Research knowledge base/Internet, if applicable.

Establish a theory of probable cause.

Identify the problem.

Question the obvious.

Answer explanation

The first step in the CompTIA Troubleshooting Model is to identify the problem, making it the correct choice among the options provided.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is an example of a symptom in troubleshooting?

A computer system has a fault in the hard disk drive.

The computer is displaying a "bluescreen."

The user cannot do any work.

The drive needs to be replaced.

Answer explanation

The computer is displaying a 'bluescreen' is an example of a symptom in troubleshooting.

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