ITF+ Quiz Part 9

Which of the following is the first step in the troubleshooting methodology?

• Establish a theory of probable cause

• Identify the problem

• Test the theory to determine the cause

• Implement the solution

Answer explanation

The first step in the troubleshooting methodology is to identify the problem, making it the correct choice among the options provided.

What should you do if the theory of probable cause is not confirmed?

• Implement the solution

• Document findings

• Establish a new theory or escalate

• Verify full system functionality

Answer explanation

Establish a new theory or escalate

Which of the following actions is part of identifying the problem in troubleshooting?

• Implementing preventive measures

• Establishing a plan of action

• Questioning users

• Documenting findings

Answer explanation

Questioning users is part of identifying the problem in troubleshooting as it helps gather relevant information to pinpoint the issue.

After confirming the theory of probable cause, what is the next step?

• Establish a new theory

• Verify full system functionality

• Determine the next steps to resolve the problem

• Document findings

Answer explanation

After confirming the theory of probable cause, the next step is to determine the next steps to resolve the problem.

What is the final step in the troubleshooting methodology?

• Establish a theory of probable cause

• Document findings/lessons learned, actions and outcomes

• Implement the solution

• Test the theory to determine the cause

Answer explanation

The final step in the troubleshooting methodology is to document findings/lessons learned, actions and outcomes.

What is the first step in the CompTIA Troubleshooting Model?

• Research knowledge base/Internet, if applicable.

• Establish a theory of probable cause.

• Identify the problem.

• Question the obvious.

Answer explanation

The first step in the CompTIA Troubleshooting Model is to identify the problem, making it the correct choice among the options provided.

Which of the following is an example of a symptom in troubleshooting?

• A computer system has a fault in the hard disk drive.

• The computer is displaying a "bluescreen."

• The user cannot do any work.

• The drive needs to be replaced.

Answer explanation

The computer is displaying a 'bluescreen' is an example of a symptom in troubleshooting.

What is the importance of having general troubleshooting skills?

• To always have detailed knowledge of how something is supposed to work.

• To approach new and unexpected situations confidently.

• To ensure that information will always be at hand.

• To avoid any problems from occurring.

Answer explanation

To approach new and unexpected situations confidently.

Which of the following is NOT a step in identifying the problem according to the CompTIA Troubleshooting Model?

• Gather information.

• Duplicate the problem, if possible.

• Establish a theory of probable cause.

• Identify symptoms.

Answer explanation

Establish a theory of probable cause is NOT a step in identifying the problem according to the CompTIA Troubleshooting Model.

From a business point-of-view, what is often more important than solving the original cause of a problem?

• Identifying the symptoms.

• Resolving the consequences of the problem.

• Gathering information.

• Questioning users.

Answer explanation

Resolving the consequences of the problem is often more important from a business point-of-view than solving the original cause, as it helps mitigate the impact and prevent further issues.