Office English Essentials: Unit 4 - Quiz 1

What is Small-Talk compared to in the text?

• The appetizer

• The warm-up before the main event

• The main course

• The dessert

Why should you care about Small-Talk according to the text?

• To discuss complex issues

• To increase stress at work

• To create a thriving workplace

• To avoid colleagues

Which topic is suggested to avoid in Small-Talk?

• Hobbies

• Politics

• Weather

• Non-controversial news

What is recommended to do to understand your audience in Small-Talk?

• Avoid finding common ground

• Be unaware of diverse backgrounds

• Respect cultural differences

• Ignore social cues

How can you start a conversation according to the text?

• Don't make introductions

• Ask open-ended questions

• Don't comment on shared experiences

• Avoid eye contact

What is suggested to keep the conversation going in Small-Talk?

• Share briefly about yourself

• Don't ask follow-up questions

• Don't show you're listening

• Let the conversation fizzle out

What does body language communicate in Small-Talk?

• Only the words

• Only half the story

• The full story

• Nothing

How should you end conversations gracefully according to the text?

• Leave them wanting more

• Be rude

• Don't express gratitude

• Don't suggest future interactions

What is emphasized for practice and improvement in Small-Talk?

• The more you chat, the better you'll get

• Don't step outside your comfort zone

• Don't challenge yourself

• Avoid chatting with new people

What is mentioned as a skill you can develop in Small-Talk?

• Not building stronger relationships

• Not reflecting on interactions

• Avoiding conversations

• Mastering casual conversation