Resolve Conflict at Workplace

Workplace conflict can sometimes be _________ to avoid.

• easy

• fun

• difficult

Workplace conflict can happen in ________.

• a few jobs

• many jobs

• every job

Before you can resolve a conflict, you need to think about the conflict itself. Listen to your own ________ and ________, but also consider why the other person feels the way they do.

• thoughts

• opinions

• feelings

You may not agree with other people but understanding their point of view can help you to ___________ with them more effectively.

When you come into conflict with someone, should you talk to them over the phone or via text to handle this? Why?

In the meeting with someone that you come into conflict with, what should you do first?

• Identify the issue

• Express your emotions

• Argue with them

• Respectfully state your needs

During the meeting with someone you come into conflict with, make sure you:

• agree with their opinion

• give them a chance to talk

• actively listen to them when they talk

Should a compromise be offered during the meeting of you and someone you come into conflict with?

Although workplace conflict can be stressful, finding a solution can be much easier if you:

• Keep your emotions in check

• Do not talk with anyone

• Bring in a biased third party

• Approach things with an open mind

During the meeting with someone you come into conflict with, you should try listing ___________ with them.