COUNTER SERVICE STANDARD OPERATING MANUAL

What does the Turnaround Time (TAT) indicate in the context of the counter station?

• Average time spent by customer at the counter

• Total time taken for a customer to complete a transaction
• Number of customers served in a day
• Time taken for a customer to enter the store

What is the recommended number of cashiers and assemblers per line of guests in the Modified Dual Point Service Model?

• 3 cashiers and 2 assemblers
• 1 cashier and 1 assembler
• 1 cashier and 2 assemblers
• 2 cashiers and 1 assembler

What is the main responsibility of the assembler in the Standard Dual Point Service Model?

• Assembling products according to customer order

• Programming the products at the POS

• Packaging raw materials for delivery

• Checking products for quality control

What is the role of a DISPATCHER in the Jollibee Counter Service?

• To manage the social media accounts
• To clean the dining area
• To take customer orders over the phone
• To manage the flow of orders between the kitchen and the front counter

During peak periods, what additional tasks may Counter Crew be assigned to?

• Soda tender

• French fries bagger

• Soft serve person

Where should the JB Napkins be placed according to the Jollibee Counter Service guidelines?

• Under the counter
• Near the condiments station
• Next to the trash bin
• On the floor

What is the purpose of the Waiting Area in the Jollibee Counter Service?

• To showcase the latest menu items
• To allow customers to pay for their orders
• To provide seating for customers
• To provide a designated space for customers to wait for their orders to be prepared.

What are the 7 Key Steps?

What is the responsibility of the OOT/Cashier in Step 1 of the 7 Key Steps?

• Scan all items and bag them without greeting the customer
• Assemble their drinks

• Offer the customer a free water

• Smile and Greet the customer (ask if they have a rewards card).

What is the purpose of suggestive selling?

• The purpose of suggestive selling is to confuse customers with unnecessary recommendations.
• The purpose of suggestive selling is to discourage customers from making additional purchases.
• The purpose of suggestive selling is to increase sales by recommending additional products or services to customers.
• The purpose of suggestive selling is to slow down the sales process by offering irrelevant products.