CHRA REVIEWER 2

Which of the following terms refers to a section of an employer's Web site that provides employees with online access to job-related training courses?

• job simulation

• learning portal

• videoconferencing

• virtual classroom

Which of the following terms refers to a teaching method that uses special collaboration software to enable multiple remote learners to participate in live audio and visual discussions via a PC or laptop?

• computer simulation

• intelligent tutoring system

• learning portal

• virtual classroom

All of the following are literacy training methods used by employers EXCEPT ________.

• providing computerized simulations

• assigning writing exercises to employees

• holding math and reading classes at work

• sending employees to adult education classes

________ attempts to foster harmonious working relationships and to develop cross-cultural sensitivity among the employees of a firm.

• Diversity training

• Multicultural simulation

• Adaptability screening

• Mandatory arbitration

What is the primary purpose of implementing a cross training program at a firm?

• compiling skills records

• creating a diverse environment

• facilitating flexible job assignments

• assessing employee technical skills

All of the following are characteristics of most interactive training programs, such as simulations, EXCEPT ________.

• increased learning time

• increased retention rate

• mastery of learning

• responsive feedback

TRUE OR FALSE: Lower-level managers who are given firsthand experience working on existing problems are being trained through the special assignments approach.

• TRUE

• FALSE

TRUE OR FALSE: Surveys estimate that approximately 20% of what employees learn on the job is learned through informal means while the rest is learned through formal training programs.

• TRUE

• FALSE

TRUE OR FALSE: Apprenticeship training is a step-by-step self-learning method which uses a textbook, computer, or the Internet

• TRUE

• FALSE

TRUE OR FALSE: Evidence suggests that Web-based instruction is significantly more effective than classroom instruction for teaching information about how to perform a job-related task.

• TRUE

• FALSE