Final - 2024 Study Guide

In business writing, which item DOES NOT drive tone?

• Sentence structure

• Paragraph length

• Font style

• Word choice

In business writing, which statement best describes "tone?"

• The attitude shown towards the audience

• The length of the document

• The visual look and feel of document

• The information given to the audience

What section of an email comes after the body?

• Attachments

• Signature

• Salutation

• Header

What is a salutation?

• A declaration

• An announcement

• A closing

• A greeting

What phase of the writing process should someone review your material?

• Editing

• Drafting

• Revising

• Prewriting

What is the inside address in a business letter?

• The return address

• The receiver's address

In a business email, it is OK to leave the Subject Line in the header blank.

• Yes

• No

• Maybe

What is the least amount of information that should be included in a signature for a business email?

• Your name and contact information

• A closing and your name

• A closing, your name and contact information

Your contact information is an optional part of the signature in a business letter?

• False

• True

Which of the following is the BEST or MOST important tip for writing a good e-mail body?

• Keep the email message short

• Restate the main purpose in the closing sentence.

• Use multiple paragraphs

• Focus on a several important topics