The ability of a manager to influence employees' behavior is called ______.

• power
• corruption
• greed

Which type of planning involves creating long-range, broad goals for the organization?

• a) Tactical planning
• b) Operational planning
• c) Strategic planning

What leadership style encourages discussion of issues and alternatives with group members?

• a) Autocratic
• b) Participative
• c) Free-rein

What is the opposite of an autocratic leadership style?

• a) Participative
• b) Free-rein
• c) Directive

What type of leadership style involves turning over all authority and control to subordinates?

• a) Autocratic
• b) Participative
• c) Free-rein

What leadership style considers the maturity and competency levels of employees when selecting a leadership approach?

• a) Autocratic
• b) Participative
• c) Free-rein
• d) Situational

What type of skills involve a manager's ability to apply specialized knowledge and expertise?

• a) Human relations skills
• b) Conceptual skills
• c) Technical skills
• d) Communication skills

Which level of management typically uses conceptual skills the most?

• a) Top-level management
• b) Middle management
• c) Supervisory management

What managerial skill category focuses on understanding human behavior and motivating individuals?

• a) Technical skills
• b) Human relations skills
• c) Conceptual skills
• d) Communication skills

What do you call the ability to view an organization as a whole and understand its interdependencies?

• a) Technical skills
• b) Human relations skills
• c) Conceptual skills
• d) Analytical skills