Office Administration Quiz

What are the inputs that go into the production?

• Labor and capital

• Land, materials, labor and capital

• Land and labor

• Land, materials and capital

What does dissemination of information mean?

• Stored

• Destroyed

• Distributed

• Altered

What are the basic skills and knowledge that are most important to office jobs?

• Skills in numeracy and literacy

• Maintaining good working relationships

• The ability to use basic computer software applications

• All of the above

What is the main objective of any business?

• Expand its premises so that it has more space to produce what it produce

• Make a profit by giving its customers what they want

• Make sure its employees are always happy in their jobs

• Find more customers in order to replace old customers

What is the main skill unique to both the marketing clerk and the sales clerk?

• Focusing on looking after other team members

• Focusing on being efficient

• Focusing on the customer's needs

• Focusing on keeping expenses as low as possible

What are four functions of the office?

• Answering telephone, liaising between visitors and executives, receiving and distributing mail, keeping reception area clean

• Assisting the business in becoming and remaining a good corporate citizen, providing employees with requisite training, implementing an effective complaints handling system, advising employees on their rights and responsibilities

• Maintaining good working relationships, focusing on the customer's needs, focusing on being efficient, focusing on looking after other team members

• Finding more customers, making sure employees are happy, making a profit, expanding premises

Why is dissemination important in the role and function of an office?

• To destroy information

• To keep information secret

• To alter information

• To make information available to the audience directly concerned

Give a next word for Dissemination, Preservation, and Implementation.

• Collection, Maintenance, Planning

• Storage, Destruction, Alteration

• Communication, Protection, Operation

• Distribution, Conservation, Execution

What is the role of an office in maintaining efficiency?

• Making sure employees are always happy in their jobs

• Expanding premises to have more space for production

• Focusing on keeping expenses as low as possible

• Coordinating activities of the business, allowing each office to perform functions efficiently