Which strategy is related to lean management?

Pull, one-piece flow, takt, zero defects

What does corporate social responsibility considerations for an operations system include?

Both environmental sustainability of inputs and the amount of waste generated from processes

Only the environmental sustainability of inputs

Only the amount of waste generated from processes

Neither environmental sustainability of inputs nor the amount of waste generated from processes

What are global considerations for operations management?

Global sourcing of inputs, overseas manufacture, and global outsourcing

What does operations management include?

All the activities to produce goods or services

Only the activities to produce goods

Only the activities to produce services

None of the activities to produce goods or services

What is the most common core objective of a business?

To provide customer satisfaction

How is efficiency defined in the context of operations management?

How well a business uses its resources when producing a good or a service

Whether a business achieves its stated objectives

The ability to innovate new products

The level of customer satisfaction

How is effectiveness defined in the context of operations management?

Whether a business achieves its stated objectives

How well a business uses its resources

The ability to produce at the lowest cost

The level of employee satisfaction

What is one of the key responsibilities of operations in a business?

Bringing in the right materials

What is the main challenge in operations management according to the text?

Balancing efficiency without compromising on quality

What role does the Operations manager play in relation to business objectives?

Deciding business objectives and translating them into operations objectives

Managing customer relationships

Developing marketing strategies

Which of the following is NOT an operations objective?

Ensuring the quality of the product or service

In manufacturing, how are the processes often characterized?

Automated or mechanised and removed from the customer

Labour intensive and customer present

Highly creative and customer-centric

In a service business, how are the processes typically characterized?

Labour intensive and high customer contact

Mechanised and customer removed

Which of the following statements is true about goods and services?

A good is often homogenous and can be stored, but a service is modified for the customer and cannot be stored.

A good is often modified for the customer and cannot be stored.

A service is often homogenous and can be stored.

Both goods and services are homogenous and can be stored.

What do both manufacturing and service businesses have in common?

They both have inputs, processes, and outputs

They both produce physical goods

They both provide intangible products

They both use specialized expertise

What is a characteristic of a manufacturing business?

It uses resources and materials to produce a finished physical good

It provides an intangible product

It offers specialized expertise

What is a characteristic of a service business?

It provides an intangible product with specialized expertise

It uses resources and materials to produce a finished physical good

It only operates in the retail sector

How can technology increase profitability in a business process?

By making the process quicker, shorter, less wasteful, and less labor-intensive

By making the process slower and more labor-intensive

By increasing the number of employees

By reducing the quality of the product

What is an automated production line?

A sequence of machinery and equipment controlled by computers to add components to a good

A sequence of manual tasks performed by workers

A random arrangement of machines

A process where human involvement is high

What is the role of human involvement in an automated production line?

Performing all the tasks manually

Controlling the conveyor belt manually

What is a key feature of robotics?

Expensive but has greater accuracy/precision than humans

Inexpensive and less accurate than humans

Inexpensive and has greater accuracy/precision than humans

Expensive and less accurate than humans

What type of tasks can robotics be used for according to the document?

Monotonous, dangerous, or complex tasks

What is one of the main benefits of using CAD in production?

Helps operations cost out the production

Increases the amount of materials used

Makes the production process slower

Reduces the quality of the design

What is one of the advantages of CAD over traditional drafting?

CAD allows the easy creation of different options

CAD is more difficult to modify

CAD produces lower quality designs

What is one of the key outcomes of using CAD in terms of design quality?

Develops the highest quality design

Develops the lowest quality design

Has no impact on design quality

Reduces the quality of the design

What is one of the advantages of using CAM in the production process?

Reduce the cost of human involvement

Reduced flexibility in production

What is the primary use of computerised systems in artificial intelligence?

To simulate human intelligence and behaviour

To increase the need for human input

To reduce the efficiency of tasks

To decrease customer satisfaction

How does artificial intelligence reduce the need for human input?

By collecting and analysing data to problem solve

By increasing the complexity of tasks

By reducing customer satisfaction

What are online services?

Services provided by the internet

Services provided by physical stores

How can businesses leverage the online services of other businesses?

By using their online platforms (e.g. a restaurant using Uber Eats)

By using their telephone services

What is one effectiveness benefit of online services for businesses?

Improves convenience for customers

Reduces convenience for customers

Increases the number of employees

Reduces the number of services offered

What is the primary goal of materials management?

Ensuring the right materials arrive at the right places in the right quantities at the right time

Which of the following is NOT a part of materials management?

Controlling the release of materials into the production process

Ordering and receiving materials

Operations Management Quiz

Authored by Kim Wearing

Business

12th Grade

Used 3+ times

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60 questions

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MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the relationship between operations management and business objectives?

Operations management is unrelated to business objectives.

Operations management helps achieve business objectives.

Business objectives hinder operations management.

Operations management and business objectives are the same.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT a key element of an operations system?

Inputs

Processes

Outputs

Marketing

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are some characteristics within both manufacturing and service businesses?

Both have a tangible product

Both aim to produce a product to meet customer needs

Both have high customer involvement the process stage

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which strategy is used to improve the efficiency and effectiveness of operations related to technological developments?

Quality control

Automated production lines

Waste minimisation

Global outsourcing

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does the strategy to improve operations related to materials include?

Quality assurance

Reduce, reuse, recycle

Forecasting

Global sourcing of inputs

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which strategy is used to improve the efficiency and effectiveness of operations related to quality?

Total Quality Management

Automated production lines

Waste minimisation

Global outsourcing

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does the strategy to improve the efficiency and effectiveness of operations through waste minimisation include?

Quality assurance

Reduce, reuse, recycle

Automated production lines

Global outsourcing

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