Front Office Arrival Quiz

What is the purpose of preparing a movement list in the guest arrival stage?

• To calculate the number of expected arrivals and departures

• To list expected arrival and departure for the next day

• To verify guest documents

• To prepare amenities vouchers

Why is pre-registration done for some guests before their arrival?

• To calculate room positions

• To prepare amenities vouchers

• To register guests before their arrival based on available information

• To welcome guests

What is the importance of registration for guests and hotels?

• To calculate the number of expected arrivals and departures, verify guest documents, and prepare amenities vouchers

• To allocate rooms for VIPs, ensure amenities and arrangements, and welcome guests

• To prepare amenities vouchers, calculate room positions, and welcome guests

• To satisfy legal requirements, provide a record of arrivals, confirm guest's acceptance of terms, and occupy the guest

How are group arrivals usually handled in the hospitality industry?

• By escorting the group leader to their room and handing over the room key

• By preparing individual registration cards and room keys for each group member

• By directing the group to a separate desk for registration and providing welcome packs

• By calculating room positions and allocating rooms for the group

What is the role of the reception staff in welcoming guests?

• To prepare amenities vouchers and calculate room positions

• To allocate rooms for VIPs and ensure amenities and arrangements

• To welcome every guest promptly, courteously, and in a friendly manner

• To verify guest documents and prepare movement lists

Why is it important to have a good first impression when receiving guests?

• To satisfy legal requirements and confirm guest's acceptance of terms

• To match, exceed, or disappoint guest's expectations and influence their stay

• To calculate room positions and allocate rooms for VIPs

• To prepare amenities vouchers and verify guest documents

What is the purpose of preparing an arrival notification slip in the registration procedure?

• To calculate room positions and allocate rooms for VIPs

• To send copies to different departments and keep records of guest arrivals

• To fill the arrival errand card and prepare the bell captain control sheet

• To escort the guest and hand over the room key

How are VIP arrivals usually handled in the hospitality industry?

• By preparing individual registration cards and room keys for each VIP

• By calculating room positions and allocating rooms for the VIP

• By escorting the guest and handing over the room key

• By directing the VIP to a separate desk for registration and providing welcome packs

What is the significance of room allocation in the guest arrival stage?

• To verify guest documents and prepare movement lists

• To calculate room positions and allocate rooms for VIPs

• To satisfy legal requirements and confirm guest's acceptance of terms

• To check room status and allocate a room if needed

Why is it important to pre-register groups in advance?

• To direct the group to a separate desk for registration and provide welcome packs

• To avoid delays by having finalized rooming lists and room preferences

• To prepare amenities vouchers and calculate room positions

• To escort the group leader and hand over the room key