Front Office Operations

Describe three key responsibilities of the Front Desk in a hotel setting.

Explain the difference between a standard room and a suite.

Why is a penthouse more expensive than other rooms in a hotel?

What is meant by the following room rates? (i) Seasonal (ii) Complimentary (iii) Government (iv) Rack

Explain the concept of ‘Reservation’ using a scenario from a restaurant.

What is an unconfirmed reservation in the hospitality industry?

Provide two examples of how Mason and Abigail benefit from reservation.

List the various sources of booking a flight ticket.

What is the importance of customer service?

Which department is responsible for providing personalized services to hotel guests?