Describe three key responsibilities of the Front Desk in a hotel setting.
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Front Office Operations
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Jen Richrdson
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1.
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3 mins • 1 pt
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2.
OPEN ENDED QUESTION
3 mins • 1 pt
Explain the difference between a standard room and a suite.
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3.
OPEN ENDED QUESTION
3 mins • 1 pt
Why is a penthouse more expensive than other rooms in a hotel?
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4.
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3 mins • 1 pt
What is meant by the following room rates? (i) Seasonal (ii) Complimentary (iii) Government (iv) Rack
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5.
OPEN ENDED QUESTION
3 mins • 1 pt
Explain the concept of ‘Reservation’ using a scenario from a restaurant.
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6.
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3 mins • 1 pt
What is an unconfirmed reservation in the hospitality industry?
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7.
OPEN ENDED QUESTION
3 mins • 1 pt
Provide two examples of how Mason and Abigail benefit from reservation.
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