PST Week 3

Which one of these concerns that we need to create a case?

• Customers do not know how to claim coupons.

• Customers left an item on the lane.

• Customer clipped coupon but was not taken off at checkout.

• Customer called to ask what's the meijer website

What is the KB article you can use for the previous question?

• KB0015932

• KB0016235

• KB0016481

• KB0015776

How will the customer claim their fuel reward/coupon when purchasing at the Meijer Gas Station?

• Enter mPerks number and PIN before pumping gas.

• Enter mPerks number and PIN before paying for fuel.

• Enter mPerks number and PIN after paying.

• Enter mPerks number and PIN during pumping gas.

Mary called about an item that she left at the store. You confirmed that the customer has her receipt. What should you do next? Please choose the best answer.

• Advise the customer to bring their receipt to the Service Desk at the store of purchase and properly document the interaction.

• Ask the customer what item(s) she left at the store before transferring the call to the Service Desk and properly document the interaction.

• Transfer the call directly to the Service Desk for further assistance and do not forget to properly document the interaction.

What is the KB article number that you use on the previous question?

• KB0015523

• KB0015636

• KB0016416

What is the Parent Internal Business Location of store number 196?

• Market-05-Kalamazoo

• Market-08-North Detroit

• Market-03-East Grand Rapids

Who is the RAA of store number 201?

• Chereise Faleigh

• Cheriese Farliegh
  

• Chereise Farleigh

What is the exact location of store number 212?

• 8000 E Broad St. Culombus, OH, 43068

• 8000 E Broad St. Columbus, OH, 43068

• 8000 E Broad St. Columbus, OH, 43609

What is the store number of a Meijer store located in 12821 Crossover Dr DeWitt, MI, 48820?

• 209

• 211

• 210

True or False? Is there a Cash Depot ATM in store number 227?

• True

• False

• Tralse

• Mama mo