Communication Skills Quiz

Which of the following is NOT a guideline for giving positive and negative feedback?

• Start with the positive.

• Be specific.

• Ignore the recipient's feelings.

• Offer alternatives.

Why is non-verbal communication important?

• It is always more important than verbal communication.

• It can cause the message to be received differently than intended.

• It is only important in professional settings.

• It is the same across all cultures.

Which of the following is a guideline for receiving feedback?

• Reject feedback immediately.

• Be clear about what is being said.

• Ignore the feedback you do not want.

• Do not thank the person giving feedback.

What is an example of how non-verbal behaviors can differ in different settings?

• Eye contact is always considered polite.

• S.W.A.T teams and psychologists have the same non-verbals.

• Eye contact can be seen as a challenge of authority in some cultures.

• Non-verbal behaviors are the same in all cultures.

What does being in the 2nd position involve?

• Ignoring the other person's perspective.

• Stepping into the shoes of another person.

• Giving feedback without considering the recipient.

• Always agreeing with the other person.

Which of the following is NOT one of the 12 listening blocks?

• Comparing

• Rehearsing

• Dreaming

• Interrupting

Which of the following is a recommended behavior for maintaining eye contact and gaze while listening?

• Staring continuously without breaking eye contact

• Gazing at the speaker for most of the interaction but breaking eye contact when thinking

• Avoiding eye contact to not make the speaker uncomfortable

• Looking around the room to avoid distractions

What is the purpose of small head nods during a conversation?

• To show continual attention

• To indicate disagreement

• To distract the speaker

• To signal the end of the conversation

What is the purpose of open questions in a conversation?

• To restrict response options

• To give speakers choice in how to respond

• To imply agreement or disagreement

• To provide concrete information

When should questions for checking understanding be used?

• When you want to restrict response options

• When you want to request concrete information

• When you are unsure of what the speaker is trying to say

• When you want to guide the speaker's thinking