
Communication Skills Quiz
Authored by Linh Nguyen
Professional Development
University
Used 3+ times

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30 questions
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1.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Which of the following is NOT a guideline for giving positive and negative feedback?
Start with the positive.
Be specific.
Ignore the recipient's feelings.
Offer alternatives.
2.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Why is non-verbal communication important?
It is always more important than verbal communication.
It can cause the message to be received differently than intended.
It is only important in professional settings.
It is the same across all cultures.
3.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Which of the following is a guideline for receiving feedback?
Reject feedback immediately.
Be clear about what is being said.
Ignore the feedback you do not want.
Do not thank the person giving feedback.
4.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
What is an example of how non-verbal behaviors can differ in different settings?
Eye contact is always considered polite.
S.W.A.T teams and psychologists have the same non-verbals.
Eye contact can be seen as a challenge of authority in some cultures.
Non-verbal behaviors are the same in all cultures.
5.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
What does being in the 2nd position involve?
Ignoring the other person's perspective.
Stepping into the shoes of another person.
Giving feedback without considering the recipient.
Always agreeing with the other person.
6.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Which of the following is NOT one of the 12 listening blocks?
Comparing
Rehearsing
Dreaming
Interrupting
7.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Which of the following is a recommended behavior for maintaining eye contact and gaze while listening?
Staring continuously without breaking eye contact
Gazing at the speaker for most of the interaction but breaking eye contact when thinking
Avoiding eye contact to not make the speaker uncomfortable
Looking around the room to avoid distractions
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