Guest Programs

We can add RCTP to RIR bookings

• Yes

• No

• Only before final

• They must go to AON

Guests who sign up for a C&A membership prior to their first cruise, will enjoy benefits onboard their first cruise

• True

• False

If you are an Elite in Celebrity's Captain's Club, what tier would you get if you enrolled with Royal Caribbean?

• Saphire

• Diamond

• Emerald

• Diamond Plus

Can any exemptions be made to the blackout dates for RIR redemption?

• No exceptions ever

• Only for Pinnacle members

• If it is escalated, exemption can be made at prevailing rates

• Transfer the call to LRS

When verifying in Siebel Loyalty, should we ask for the email address if the callr has not provided it?

• Only if they are Gold or Platinum

• Yes, we we must

• only for Gmail or Hotmail addresses

• Not necessary

HGV/MKT certificates expire 1 year after issued

• False

• True

Can you add 2 extra guests to an RIR bk on a covered cruise?

• Yes, the additional guests will have prevailing rate

• Only if they are minors

• No it cannot be done

OBC amounts are located in Siebel and added to HGV bookings during the redemption process.

• True

• False

Who can book and service UWC bookings?

• Guests on our website

• TPs on Cruising Power

• Only the UWC specialized desk

A caller is interested in applying for the MCR Visa Card. What phone number should you transfer the call to? use this format: 123-456-7890