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29 questions

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1.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

We can add RCTP to RIR bookings

Yes

No

Only before final

They must go to AON

2.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

Guests who sign up for a C&A membership prior to their first cruise, will enjoy benefits onboard their first cruise

True

False

3.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

If you are an Elite in Celebrity's Captain's Club, what tier would you get if you enrolled with Royal Caribbean?

Saphire

Diamond

Emerald

Diamond Plus

4.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

Can any exemptions be made to the blackout dates for RIR redemption?

No exceptions ever

Only for Pinnacle members

If it is escalated, exemption can be made at prevailing rates

Transfer the call to LRS

5.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

When verifying in Siebel Loyalty, should we ask for the email address if the callr has not provided it?

Only if they are Gold or Platinum

Yes, we we must

only for Gmail or Hotmail addresses

Not necessary

6.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

HGV/MKT certificates expire 1 year after issued

False

True

7.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

Can you add 2 extra guests to an RIR bk on a covered cruise?

Yes, the additional guests will have prevailing rate

Only if they are minors

No it cannot be done

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