3.6.4 Improving Motivation

According to the text, what is one of the benefits of having motivated employees?

• They are more likely to be absent.

• They are less productive.

• They are more aligned with company objectives.

• They decrease customer satisfaction.

What did F.W. Taylor believe was the main motivator for workers in the early 20th century?

• Job security

• Money

• Social recognition

• Personal development

What is the main focus of Taylor's scientific management approach?

• Increasing job satisfaction

• Breaking work down into small repetitive tasks

• Providing financial incentives

• Enhancing social relationships at work

According to Maslow's Hierarchy of Needs, what is the first level of needs that people start with?

• Self-actualisation

• Social needs

• Safety

• Basic physical needs

What are the two groups of factors identified by Frederick Herzberg that influence worker motivation?

• Financial and non-financial factors

• Hygiene and motivating factors

• Internal and external factors

• Short-term and long-term factors

Which of the following is considered a hygiene factor according to Herzberg?

• Personal achievement

• Recognition of achievement

• Company policy

• Responsibility

What is one criticism of Herzberg's theory mentioned in the text?

• It does not consider the role of money.

• It is too focused on social relationships.

• It does not account for individual differences in motivation needs.

• It overemphasizes the importance of job security.

Which of the following is NOT a factor that influences job design?

• Internal and external factors

• The day-to-day tasks

• The number of people required to complete the task

• The color of the office walls

According to Hackman and Oldham, what should a job be designed to focus on?

• The tasks

• The person

• The technology

• The salary

Which of the following is NOT one of the five key elements of job design according to Hackman and Oldham?

• Motivation

• Involvement

• Performance

• Salary