F.O FINAL EXAMINATION

The payment of the guest should be made:

• Before releasing the room key

• After asking the guest's name

• During guest arrival

• When the rooms are vacant

HOW WILL YOU CHECK IN THE GUEST IF THEY HAVE NO RESERVATION?

• Ask the name of the guest and get his I.D

• Inform him about hotel policy

• Ask his preferred room to verify vacancies

• Greet the guest and ask his name

What is the best way to keep an angry guest?

• Listen attentively to the guest

• Ignore his temper

• Do not accommodate the guest

• Courteously talk to him

How many breakfast meals do we need to serve in a Twin Deluxe room with four persons?

• One

• Two

• Three

• Four

Mr. Francis Dindo de Lara has a reservation of five thousand cash deposit. How will you accept the guest if he arrives in your hotel?

• Ask his name first

• Greet the guest and ask his name

• Find the name of the guest on the computer

• Ask about his preferred room

Why do we need to mention the amount received from the guest upon payment?

• To avoid shortage

• To inform the guest that the money they received is accurate

• Because the F.O count the money accurately

• Because cash payment is crucial

What is the most important detail in a reservation?

• Guest's Name

• Room type

• Arrival and Departure date

• Signature

You know that Dr. Narvios is a regular guest at Sarrosa Hotel, she made a reservation with an advance cash deposit of Ten Thousand pesos. How will you accommodate her?

• Always wear your smile

• Welcome the guest and ask if she has a reservation

• Greet and release her room key

Which is the best way in accommodating your guest with your bellman?

• Escort the guest to his room

• Introduce the guest to a bellman

• Bring his luggage to the room

• Give the room key to the bellman

The guest made a reservation and left a cash deposit, but he did not arrive on time. Does the guest's money get reimbursed? What happens to the allotted room now?

• No, set the guest to "bill as No Show"

• Yes, cancel the reservation of the guest

• No, the room is ready for sale

• Yes, the room is vacant for incoming guest