Unit 5-6 New

What is Intercompany?

• The grouping of customers for cases from our lead centers.

• The process of merging two companies.

• The method of internal communication within a company.

• The strategy for marketing products internationally.

What happens when clients come to the Americas and need assistance?

• We will open a case.

• We will refer them to another company.

• We will provide them with a travel guide.

• We will offer them a discount on services.

Which office oversees the network in the Americas and is the alarm center for the Americas?

• The FGA USA Office

• The European Headquarters

• The Asian Regional Office

• The Australian Branch

What happens once it is determined that the client is in the Americas?

• The lead center will proceed to submit a case to the US office

• The lead center will proceed to submit a case to the European office

• The lead center will proceed to submit a case to the Asian office

• The lead center will proceed to submit a case to the Australian office

Which organization oversees coverage for Swedish expats both diplomatic and non-diplomatic?

• Alka

• Kammarkollegiet

• Tryg

• Valtiokonttori

Which organization runs the FIGOV program?

• Alka

• Kammarkollegiet

• Tryg

• Valtiokonttori

What should be provided by the US office when clients are traveling to our country or neighboring countries?

• Financial support

• Great customer service

• Legal advice

• Marketing materials

What are the two major groupings of intercompany cases?

• Intercompany Domestic and Intercompany International

• Intercompany US and Intercompany Non-US

• Intercompany Local and Intercompany Global

• Intercompany National and Intercompany International

What is the purpose of the New Case to Partner (NC2P) document?

• To provide a summary of the case

• To give instructions on what is requested from the sender

• To offer legal advice

• To close a case

What information should be included in a New Case to Partner (NC2P) to run a case?

• Name, Date of Birth, Location, Illness/Injury, Instructions

• Name, Date of Birth, Location, Insurance Policy, Instructions

• Name, Date of Birth, Location, Phone Number, Instructions

• Name, Date of Birth, Location, Gender, Instructions