اداره فاينل شابتر بارت تو

Which one of the following sources provides information which is comprehensive, formal, and easy to file and retrieve?

• Oral reports

• Personal observations

• Online reports

• Written reports

At the end of every month, the accounting department submits a balance sheet, statement of profit and loss, and cash flow statement to the senior management team. These are all ________.

• personal observations

• statistical reports

• oral reports

• written reports

For which of the following is a subjective measure most appropriate?

• Level of satisfaction of patient care in a hospital

• Degree of improvement in closing sales in a real estate brokerage.

• Quality of a water supply.

• Reduction of waste in a manufacturing process.

Managers should use subjective measures when ________.

• work activities cannot be expressed in quantifiable terms

• work activities are critical to the organization

• organizational processes and activities are complex

• employee attitudes are at stake

. ________ corrects the problem at once to get performance back on track

• Basic corrective action

• Immediate corrective action

• Verbal feedback

• Disciplinary action

If a manager investigates how and why performance has deviated beyond the acceptable range of variation, and then corrects the source of the deviation, she is using ________

• feedback control

• immediate corrective actio

• basic corrective action

• concurrent control

Following a customer complaint, Bigly Mfg. formed a problem solving team to find out why the system was producing unacceptable parts and make a recommendation to fix it. This is an example of ________ corrective action.

• delayed

• immediate

• basic

• preventive

Which one of the following best fits the definition of organizational performance which managers should control?

• Mr. B's Pizzeria sold an average of 18 pizzas per hour on Saturday night.

• The customer ordered the Victorian Rose interior décor.

• Colin arrived 15 minutes early for his shift.

• The shipment of parts arrived two days late

Which one of the following refers to the overall output of goods or services produced divided by the inputs needed to generate that output?

• Yield

• Efficiency

• Productivity

• Effectiveness

The plant superintendent wants to know the value of products per man hour. She is concerned with ________.

• costs

• waste

• productivity

• profits